Customer expectations have changed dramatically over the years. Gone are the days when it’s acceptable for a customer to have limited options when they need to inquire about a product or service, make a purchase or ask for assistance. Customers now want the ability to get in touch with you when and how they want … Continue reading Improve Your Business Through Multichannel Customer Support
Technology startups have quickly emerged into a global phenomenon. If you belong to this space, you already know it’s a competitive jungle to be in. The intriguing question of whether tech startups should make use of outsourcing frequently comes up. There are those quick to dismiss the idea. Then you have entrepreneurs on the other side of the fence who view … Continue reading Should Your Tech Startup Consider Outsourcing?
Companies outsource with their own set of good reasons whether they’re a large corporation or a small business. Commonly to drive down costs, give their in-house team a boost, improve company focus and the list goes on. If you’ve graduated from exploring the idea to finally taking action with outsourcing, the next step is to decide … Continue reading Freelancer vs. Outsourcing Provider. Who Should You Choose?
The goal of every business is growth. Achieving it includes spending time and resources that not all small to medium sized business have on their hands. As a business owner or entrepreneur, it’s natural to feel the need to do all the work and orchestrate every part of your company. Letting go of other activities … Continue reading Is Outsourcing Ideal for SMBs?
Technological advancements over the years and savings in overhead has increased the popularity of hiring remote employees. Many companies of varying industries have hired either freelancers or an outsourcing agency. This can open doors and get access to an enormous source of talented employees. The same can be applied to your business provided you know where and … Continue reading 5 Quick Tips For Interviewing Remote Employees
Small to medium sized companies in developed countries like US, Australia and UK are usually skeptical about outsourcing offshore. It’s because of the stigma associated with the industry up to this day. Nevertheless, outsourcing continues to grow all around the world. More developing countries are evolving in the market just like the Philippines. It became a major player … Continue reading Quality of Outsourcing Staff in the Philippines
Telecommunications is one of the industries that have used outsourcing services for as long we can remember. Over the decades, the initial plan was simple. To cut costs and increase the bottom line. Telecom giants such as AT&T, Sprint, T-Mobile, Verizon, BT and Telstra have been successfully outsourcing to the Philippines. They have the leverage to quickly … Continue reading Outsourcing Services in the Telecommunications Industry
Apart from having a unique product that provides solutions to people’s problems, customer service is also one of the main components for the overall success of a tech startup. Challenges of Tech Startups When It Comes to Customer Service Ever used an amazing app but when it’s time to get assistance you experience long response … Continue reading Outsourcing Improves Customer Service of Tech Startups