Anyone would agree that one of the key things to give amazing customer service is a speedy resolution. Too often, customer support people find themselves putting a customer on hold for far too long. This happens because they can’t quickly find the answer to the customer’s question or problem. Even worse, they may end up … Continue reading How to Build A Powerful Knowledge Base for Internal Use
Outsourcing companies can either help skyrocket your business or lead you in dire straits. If you’re considering to use an outsourcing strategy, there are many options available out there. A lot of BPO providers offer varying services, delivery models and pricing plans. All of which can get both overwhelming and confusing when coming down to … Continue reading How to Choose the Best Outsourcing Company
Do you believe time as the most valuable commodity? Most people agree yet a lot cling on to the idea of handling everything themselves. This is why it’s easy to get overwhelmed with the many tasks involved in running a company. Most often, you probably find yourself working on hours end doing the daily grind … Continue reading 9 Business Tasks That Are Perfect for Outsourcing
Customer expectations have changed dramatically over the years. Gone are the days when it’s acceptable for a customer to have limited options when they need to inquire about a product or service, make a purchase or ask for assistance. Customers now want the ability to get in touch with you when and how they want … Continue reading Improve Your Business Through Multichannel Customer Support
Technology startups have quickly emerged into a global phenomenon. If you belong to this space, you already know it’s a competitive jungle to be in. The intriguing question of whether tech startups should make use of outsourcing frequently comes up. There are those quick to dismiss the idea. Then you have entrepreneurs on the other side of the fence who view … Continue reading Should Your Tech Startup Consider Outsourcing?
Companies outsource with their own set of good reasons whether they’re a large corporation or a small business. Commonly to drive down costs, give their in-house team a boost, improve company focus and the list goes on. If you’ve graduated from exploring the idea to finally taking action with outsourcing, the next step is to decide … Continue reading Freelancer vs. Outsourcing Provider. Who Should You Choose?
The goal of every business is growth. Achieving it includes spending time and resources that not all small to medium sized business have on their hands. As a business owner or entrepreneur, it’s natural to feel the need to do all the work and orchestrate every part of your company. Letting go of other activities … Continue reading Is Outsourcing Ideal for SMBs?
Technological advancements over the years and savings in overhead has increased the popularity of hiring remote employees. Many companies of varying industries have hired either freelancers or an outsourcing agency. This can open doors and get access to an enormous source of talented employees. The same can be applied to your business provided you know where and … Continue reading 5 Quick Tips For Interviewing Remote Employees
Small to medium sized companies in developed countries like US, Australia and UK are usually skeptical about outsourcing offshore. It’s because of the stigma associated with the industry up to this day. Nevertheless, outsourcing continues to grow all around the world. More developing countries are evolving in the market just like the Philippines. It became a major player … Continue reading Quality of Outsourcing Staff in the Philippines
Telecommunications is one of the industries that have used outsourcing services for as long we can remember. Over the decades, the initial plan was simple. To cut costs and increase the bottom line. Telecom giants such as AT&T, Sprint, T-Mobile, Verizon, BT and Telstra have been successfully outsourcing to the Philippines. They have the leverage to quickly … Continue reading Outsourcing Services in the Telecommunications Industry