Telecommunications is one of the industries that have used outsourcing services for as long we can remember. Over the decades, the initial plan was simple. To cut costs and increase the bottom line.
Telecom giants such as AT&T, Sprint, T-Mobile, Verizon, BT and Telstra who are successfully outsourcing to the Philippines are given the leverage to quickly scale up and down depending on the ever changing market conditions. Their focus on high strategic imperatives continue to gain the best results at minimum investment. The prevailing work functions remains to be outsourcing of customer service, account billing, back office and even customer retention.
This begs the question, have the smaller companies in telecommunications followed suit?
The answer is both yes and no.
For the small and startup companies who realize what offshore outsourcing can do for them, the advantages translate to optimized operating costs, eliminated capital expenses, lowered consumer pricing, and added funding for new technology. It allows these small businesses to compete with big players and battle the emerging market of digitized communications.
On the other side of the coin, there are companies who opt to keep everything in-house with fears of losing control over their operations and inadequate caliber of offshore individuals representing their brand.
With almost everything else in business, outsourcing services has a mixture of pros and cons along with risks and benefits. It is a great corporate move if the pros outweighs the cons.
The primary reason why we see telecom outsourcing continue to stay strong and the number of SME’s adopting this strategy are rising, is its proven track record that the pros ultimately outweigh the cons. It’s just a matter of knowing what to outsource, precisely where and how. If you play your cards right by partnering with a provider who truly understands your business goals, outsourcing offshore like the Philippines is truly a cost effective choice.
To learn more about outsourcing services for your business, talk to us today.