Quality of Outsourcing Staff in the Philippines

Small to medium sized companies in developed countries like US, Australia and UK are usually skeptical about outsourcing offshore. This is because of the stigma that is still associated with the industry up to this day. Nevertheless, outsourcing continues to grow all around the world with more developing countries evolving in the market. One of the countries that really became a major player in the industry is the Philippines. It has a strong reputation as a top outsourcing hub not just for cost efficiency but quality as well. At this point, you might be asking yourself — “What’s the quality of outsourcing staff in the Philippines?”, “Will they be able to perform the job well?” and “Do they have good English communication skills?”

You’ll find some interesting answers from the facts listed below. Moreover, these insights will help you get acquainted with the quality of workforce Philippines has to offer and what makes it an attractive choice.

1. English Proficiency and Neutral Accent

EF English Proficiency Index released an international ranking report showing the top countries with English proficiency. The results place Philippines at #15 in the global workplace with a high level of proficiency.

ef report philippines

So how do Filipinos in the outsourcing scene sound like? A considerable number speak with a neutral accent and therefore, they’re much easier to understand and converse with. Apart from speaking well in English, a lot of Filipinos have excellent writing skills. This is because of the interesting fact that English is an official language taught in school aside from Tagalog. Having the ability to effectively communicate both verbal and written, puts Philippines on top of its game in the outsourcing industry.

2. Immense Exposure to Western Culture

One of the biggest barriers in outsourcing offshore is cultural difference. The same is commonly expected in Philippines by companies in the West because of the distance – being halfway across the world for that matter. However, these companies are not usually aware that United States has a significant part in Philippine history. Therefore, Filipinos are actually very familiar with Western culture. From the movies playing in cinemas, music airing on the radio to boutique brands seen in the malls, Western lifestyle still has a strong influence everywhere especially in Manila. This makes Filipinos more relatable in conversations that can help establish rapport with customers.

3. Knowledgeable in Global Best Practices

Fortune 500 companies along with a multitude of large American and Australian corporations have been outsourcing in the Philippines for several decades. They belong to diverse industries like technology, financial, telecommunications, healthcare, insurance, ecommerce, and the list goes on. As an effect, thousands of Filipinos had rigorous training to perform various work functions. This spans from the basic repetitive ones to more complex processes.

This industry phenomenon has given birth to a sizeable pool of qualified talents. Filipino professionals have trained heavily in global best practices with solid experience in representing household names worldwide. In the recent years, more and more small to medium sized businesses have benefitted from this by getting access to the same workforce. If you’re an SME, here’s an article that talks more about whether offshore outsourcing is ideal for small to medium sized businesses.

4. Wide Range of Skills and Work Experience

Like with most job positions, a blend of acquired skills and relative experience are very important. When it comes to these, there’s a huge variety of talent availability since Philippines is one of the oldest places for outsourcing.

The kind of positions held by the talent pool in the Philippines are so dynamic. For instance, you will find a lot of general roles such as customer service, technical support, administrative assistance, data entry, content moderation, etc. On the other hand, graphic design, system programmers, web developers, recruiters, insurance claims, medical and legal transcriptionists, analysts and so on, are several examples of specialized roles.

According to previous statistics released by the IT and Business Process Association of the Philippines (IBPAP), the diversity of outsourcing talents available in the Philippines have led to an average annual expansion rate of 20%.

5. Adaptability to Multiple Time Zones

There are countless of foreign companies who have been outsourcing to the Philippines for the longest time. As a result, working on varying shifts is a common thing for Filipinos employed in BPO companies. This includes graveyard shifts so they can mirror the time zone of their counterparts.

To sum it all up, the massive number of companies who are outsourcing in the Philippines today is concrete evidence of the high caliber staff you can get. You can work with outsourcing providers who specialize in building smaller teams and focus heavily on client collaboration to increase your success rate. In addition, their service solutions would often allow you to interview and hand pick the candidates of your choice. This gives you the lay of the land. Most importantly, you have more control over the quality of people who will be part of your growing company.

To get more information if outsourcing to the Philippines is right for your business, consult with us today.